OUR SERVICES
Service
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TRASTRA provides online consultation, remote Japan support, emergency assistance, and on-site concierge services for international athletes.
From everyday performance support to competition travel in Japan, each service can be selected according to your needs.
Performance & Condition Support
ONLINE CONSULTATION
Online support for nutrition, physique development, and performance-related lifestyle planning, with access to qualified medical professionals when needed.
Food Balance Consultation
Daily nutrition balance
Food choices
Training-phase nutrition
Travel nutrition
Food choices in Japan
Bulking Support
Nutrition during bulking phases
Food environment
Lifestyle and eating habits
Travel nutrition planning
Medical / Hormone Consultation Coordination
Coordination with partner physicians
Online / in-person consultation arrangements
Medical institution coordination in Japan.
Note: Medical advice, diagnosis, medication guidance, and treatment decisions are provided only by qualified medical professionals. TRASTRA provides coordination support only.
Personal Import Assistance & Coordination
Support with product research, ordering information, shipping arrangements, and general coordination for personal imports.
-Product and supplier research
-Ordering information
-Shipping and delivery coordination
-General import guidance
Note: Import eligibility and customs clearance are subject to applicable laws, regulations, and decisions by the relevant authorities.
Before & During Your Stay
REMOTE CONCIERGE
Remote concierge support before and during your stay in Japan, covering preparation, communication, reservations, transportation, food, training, and local coordination.
Before Japan
Accommodation and area planning
Airport and local transportation
Gyms, groceries and essential facilities
Food and local information
Travel preparation
In Japan Remote Support
Japanese communication
Reservations and inquiries
Transportation assistance
Food, product and facility searches
Delivery and local coordination
Lifestyle & Companion Support
Training and recovery facilities
Shopping and restaurant support
Family and companion assistance
Local recommendations
Medical coordination when needed
Note: TRASTRA provides information, research and coordination based on available information at the time of support. External services, availability and schedules may change.
On-Demand Support in Japan
TRASTRA SOS
Single-request support for international athletes who suddenly need help in Japan, even without a prior TRASTRA service agreement.
Urgent Search & Communication
Food and product searches
Japanese phone calls
Availability checks
Last-minute reservations
Hotel and facility communication
Travel & Local Trouble
Transportation problems
Alternative route searches
Lost item assistance
Delivery coordination
Unexpected local issues
Emergency Coordination
Urgent facility searches
Medical institution coordination
Japanese communication support
On-site assistance when available
Local problem-solving support
Note: TRASTRA charges for the research, communication and coordination work performed. Successful results, availability, recovery of lost items, or reservation completion are not guaranteed.
Personal On-Site Support
TRASTRA PREMIUM
Personal on-site concierge support for international athletes who want dedicated local assistance during their stay and competition period in Japan.
Competition & Training Support
Competition venue assistance
Training and gym support
Tanning, grooming and recovery coordination
Japanese communication
Last-minute local adjustments
Transportation & Daily Support
Airport and hotel assistance
Transportation coordination
Grocery and shopping support
Dining assistance
Local logistics
Athlete, Family & Concierge Support
Coach and family assistance
Sightseeing and shopping
Photography coordination
Medical support coordination
Unexpected situation management
Note: TRASTRA staff do not provide driving, medical decisions, competition-result guarantees, or unlimited 24-hour assistance. External costs and third-party services are separate.
HOW IT WORKS
Our Process
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01
Tell Us What You Need
Share your competition, travel dates, city, and the type of support you are looking for.
02
Review & Quote
We review your request and recommend the most suitable service, scope, and estimated cost.
03
Payment & Confirmation
Complete payment and any required deposit to confirm your booking and support arrangements.
04
Support Begins
TRASTRA prepares the required arrangements and begins support according to your selected service.
Make Japan Easier.
Tell us about your competition, travel dates, and the support you need.
We’ll review your request and help you find the right level of support for your stay in Japan.